![]() ![]() Education Level: High School/GED, Associate degree preferred.High School Diploma/GED or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience.Provide status updates to billing management for aging tickets and other reports as requested.Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters.Consult with managers or senior staff members on non-routine issues.Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customer’s established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues.Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience.Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers.The RoleĪs a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. ![]() Job duties and responsibilities are subject to change based on changing business needs and conditions.Billing Customer Care Specialist – Remote US Locations It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). Background results will be evaluated on a case-by-case basis. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. More information on what's included in these checks can be found in the Post Offer section of our. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. ![]()
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